Requester:

1. Phone 4000 or email CMSFM@ukzn.ac.za
2. Provide your staff number, name, email address and extension no.
3. Provide details of the fault, including the room no. and building or area

CMS:

1. A work request will be generated by the CMSFM system within approximately 24 hours and the request reference number emailed to the Requester for future reference.
2. The request is then approved and prioritized according to the degree of urgency.  Response times are one hour for emergencies; 8 hours for urgent matters; 5 days for less urgent matters.
3. The required action is then taken.

Follow-up:

Once the Requester has received the work request reference number,  he/she can follow up with the relevant person(s):

• Building & Carpentry – Fundile Zulu – 5860 – 072 342 8000/0765229090 – zuluf@ukzn.ac.za
• Cleaning & Cartage – Sindi Vilakazi – 5294 – 071 234 4167 – vilakazis1@ukzn.ac.za
• Electrical – Wesley Naidoo – 6398 – 0760688809 – naidoowe@ukzn.ac.za
• Gardens & Grounds – Senzo Khanyile – 6524 – 072 295 0023 – khanyiles8@ukzn.ac.za
• Mechanical – Lyle Evans – 5207 – 084 581 4932 – evansl@ukzn.ac.za
• Plumbing & Civils – Musa Mthembu – 5679 – 076 276 9890 – mthembum2@ukzn.ac.za
• Space-related Requests – Promise Sithole – 5398 – 072 395 0841 – sitholes3@ukzn.ac.za